Studio Holmwood Ltd (“we” and “us”) is the operator of (www.studioholmwood.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Delivery
We offer free UK delivery on the first attempt on all our products. If delivery is missed by the customer, re-delivery will incur a surcharge. Please contact our support team for more information.
All products are packed with mail order packaging standards. We require signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products. If you provide a mobile phone number, a text message will be sent to you to confirm delivery date.
We aim to deliver goods within three (3) working days.
We can also arrange delivery of standard parcels all over Europe, and to many more countries around the world. Please contact our support team for more information.
Delivery Times
UK delivery within three (3) working days.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Military Address Shipping
We are able to ship to military addresses.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service.
Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at hello@sudioholmwood.com
